We are committed to safeguarding personal privacy and recognise that you have a right to control how your personal information is collected and used. Unless you give us consent to do otherwise, we will only collect and use personal information as set out below.
We will not collect or monitor any personal information about you without your consent. The only personal information collected from you is that which you have provided voluntarily.
When you purchase a product or service from us, personal information may be requested in order for us to provide you with the product or service. The information you give us may include but is not limited to your name, address, e-mail address, phone number and/or financial, debit and credit card information. If you contact us, we may keep a record of that contact. You are not obligated to provide personal information. However, failure to do so may result in us being unable to sell you products and/or provide certain services.
Generally we do not collect any sensitive information about you (such as your religious/political beliefs, health information etc). However, if the need arises, we will only collect sensitive information about you with your consent.
If you submit an application to Tunit for the use of a credit account, we may request a report from a business which provides information about the commercial credit worthiness of persons and obtain reports and information from persons nominated by you as trade credit referees, bankers and financiers, credit providers, mortgagees and trade insurers. If we do request access to your credit file, it will notify you in advance within the application for credit account terms and conditions.
Tunit recognises the trust with which you provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect our rights or property, or any member of the public, or to lessen a serious threat to a person's health or safety.
We use information held about you in the following ways:
Generally, we do not disclose your personal information to any overseas recipient. If you make a warranty claim, we may be required to disclose your personal information to a manufacturer located in the United Kingdom or the European Union. By making a warranty claim you expressly authorise us to disclose such personal information that is necessary to make the warranty claim. In all other cases, if the need arises to disclose personal information to an overseas recipient, we will only disclose that personal information with your consent or where required to do so by law.
We may share your information with selected third parties including our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
We may also disclose your personal information to third parties in the event that:
If you have a credit account with us we may give any credit provider that may be named in a credit report issued by a credit reporting agency, information about your credit arrangements. This information can include any information about your credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to give or receive from each other under the Privacy Law.
We may contact you:
If you receive communications from us which you do not wish to receive, you may remove your name from the database by contacting our Privacy Officer on the details set out below. Please allow 28 days for this request to be processed.
We store and hold your personal information securely through physical and electronic means. We will take all reasonable steps to ensure that your personal information is not misused, lost or subject to unauthorised access or use. We will also take action as required to destroy or permanently de- identify any personal information about you that we no longer require.
Our employees and data processors are obliged to respect the confidentiality of any personal information held by us. However, security of communications over the internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. To the extent permitted by law, we will therefore not be held responsible for events arising from unauthorised access to personal information.
We aim to ensure that the personal information we hold is accurate, complete and up-to-date. To assist us with this, please contact us as soon as possible if you are aware of any changes required to your personal information.
You have a right to access the personal information that we hold about you. We will take all reasonable steps to correct any information you find inaccurate. Should we deny access and/or refuse to correct your personal information, we will provide you with reasons that will be based on the grounds provided by the Privacy Law.
All requests for access to personal information should be made to our Privacy Officer by email, post or phone as detailed below.
A reasonable fee may be charged for providing you with access to your personal information.
We place high priority on effectively dealing with any complaints you might have about breach of your privacy.
We prefer that complaints about breaches of the Privacy Law are made or confirmed in writing so that we can be sure about the details of the complaint. Generally, we will only accept complaints from an individual who believes an act or practice of the Tunit has interfered with their privacy and may have breached one of the Privacy Laws.
A complaint should identify whether it is about:
Our Privacy Officer will normally deal with privacy complaints. If the Privacy Officer is involved in the conduct the complaint is about, the complaint will be dealt with by an alternative officer appointed by us who was not involved in the complaint.
We will attempt to confirm with the complainant:
We will inform the person making the complaint:
After we have completed our enquiries, we will contact the complainant, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If a response is received, we will assess it and advise if we have changed our view.
If the complainant is unsatisfied with the outcome, we will advise further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.
Please contact us if
You may contact us by writing to The Privacy Officer, Tunit Australia, U5, 39-41 Olympic Circuit, Southport, QLD 4215, firstname.lastname@example.org or calling us on 07 5571 1438.