This Limited Product Warranty is issued by Tunit (BVS Ltd) to their customers who have
purchased and had installed, (The Engine Management Device) and who otherwise satisfy
the terms and conditions of this Warranty. The term Warranty refers to this Tunit (BVS Ltd)
Product Limited Warranty. This Warranty provides coverage only to their customers and only in
respect of their customers Vehicle for a 12 month period following the installation of the
(The Engine Management Device).
Subject to the terms, conditions and exclusions set forth herein, Tunit (BVS Ltd)
agrees at its option and expense to repair or replace, at reasonable cost and up to
the Single Claims Limit, any of the covered Parts that experience a Breakdown during
the warranty period, where the Breakdown occurs within the Geographical Limits and
where it is proven that the Breakdown is directly attributable to the (The Engine Management Device)
and providing (The Engine Management Device) has been properly installed by a Tunit (BVS Ltd)
registered installer and where the Vehicle has been correctly serviced in line with the
manufacturer’s recommendations.
This warranty will cover the reasonable costs of repair or replacement of the
Parts and will include the associated cost of labour as determined by the Glass’s
ICME manuals in effect as of the date the repair is carried out. Parts that have
experienced a Breakdown may be replaced, at Tunit (BVS Ltd)’s sole discretion, with
used, rebuilt, remanufactured or new parts. When the cost of repairing Parts, including
labour, exceeds the cost of replacing the Parts, Tunit (BVS Ltd) reserves the right to
pay or reimburse the customer for replacement based on the cost for used, rebuilt, or
remanufactured parts depending on the age and mileage of the Vehicle at the time of Breakdown.
This Warranty will commence and become effective on the Start
Date specified in the Registration Form.
Take Your Vehicle (if safely drivable) to a GST registered Repairer of Your own choice.
The Repairer should request approval for repairs by telephoning the (Tunit (BVS Ltd)) Authorised
Claims Office on: 1300 46 45 80 and by providing the claims department with the following information:
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A. The Vehicle registration number and VIN number.
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B. Your name and address.
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C. A detailed Parts and labour estimate of the Repairs Cost.
Tunit (BVS Ltd) Authorised Claims Office will issue You a claim form and the Repairer with a
repair assessment form.
Please ensure that the Repairer does the following: Completes and returns the repair
assessment form. Obtains authorisation to carry out repairs and makes a note of the claim
number issued by the Tunit (BVS Ltd) Claims Office, carries out the repair and sends their
GST invoice, claim number and copies of any GST service receipts (if applicable) to:
Tunit (BVS Ltd) Claims Office at PO Box 1127, Ashmore City, QLD4214.
Your Repairer must not carry out any repairs without first obtaining authorisation
and not without the Claims Office issuing a claim number.
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You should stop driving Your Vehicle immediately if You become aware
that there is a dashboard warning light indicating a fault where You
should stop or any other notice such as an unusual vibration or noise,
leaking water, oil or steam.
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If You believe that the fault may become the subject of a claim under the
terms of this Warranty (even if You are not sure) You should report the
fault to the Claims Office as soon as practicable and in any case within
7 days (any failure to notify the Claims Office will result in a claim
being rejected).
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No repair work should be started before the Claims Office has approved it
and issued a claim number. Should You decide to give permission to the
Repairer to commence work, without an authorisation number being
obtained from the Claims Office, You do so in the full knowledge that We
reserve the right not to meet Your claim because You have denied Us Our
right under this Warranty to inspect the Part prior to its repair or replacement.
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The Claims Office will not process payment for a claim until they have received a copy
of Your completed claim form, Repairer’s GST invoice, claim number and copies of
GST service receipts or main dealer stamped service book (or confirmation)
together with a completed and signed repair assessment form.
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Make a note of Your Vehicle VIN number (found on the Warranty Registration).
This will make it simpler if You have any questions about Your claim. With
every claim You make, You must provide a detailed GST receipt from a garage/Repairer.
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If you are claiming for more than one Part then these will be treated as a
single claim within the Single Claims Limit.
We reserve the right to decline Your claim should You fail to provide correct and
satisfactory documentation (as required above) within 14 days.
The claims line number is: 1300 46 45 80. In order to make sure that You receive the
highest level of service and for training purposes telephone calls to the Claims Office may
be recorded. The claims office hours are 9am to 5pm, Monday to Friday. Saturday 10am to 2pm.
This Warranty is only valid if You agree to these conditions which apply to all
sections. Please take time to read them. In particular, also please note the
conditions regarding Vehicle servicing.
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Claims Procedure
A detailed claims procedure is given in this Warranty. You must follow this procedure any
failure to do so may result in a decline and non-payment of Your claim.
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Repair or Replacement Authorisation
It is Your responsibility to authorise the initial investigation (diagnosis) including
any dismantling of Your Vehicle or its Parts as may be required for a proper diagnosis
to be made. We will only pay for such investigation if the investigation is assessed by
the Claims Office as being within the costs of a valid claim. Tunit (BVS Ltd) has the right to
examine the Vehicle and also have the faulty Parts expertly assessed. Should You give
permission to the Repairer to commence repairs, without an authorisation claim number
being obtained from the Claims Office, You do so in the full knowledge that We reserve
the right not to meet Your claim because You have denied Us Our right under this Warranty
to inspect Your Vehicle or its Parts prior to its repair.
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Use of Engineers
At notification of any claim We reserve the right to instruct an independent
engineer to: inspect Your Vehicle, before authorising any claim; or inspect Your
Vehicle and any insured Parts that have failed and have been removed, together
with any original documentation after any repair or replacement has been carried
out or authorised. When this right is exercised We shall have no liability for
any loss to You arising from any delay in commencing repairs. We reserve the
right to charge the cost of any attempted and failed engineers inspection of Your
Vehicle against any subsequent authorised amount, due to Your Repairer being unable
to present Your Vehicle or its Parts as required at the pre-arranged place, time and date.
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Servicing Your Vehicle
You are required to ensure the correct servicing of Your Vehicle, within the periods as
required by the Vehicle manufacturer as detailed within the Servicing Handbook using a Vat
registered Repairer. Proof of servicing will be required to support any claim. We will
allow 30 days and 1000 miles over the recommended service interval but no more.
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Transfer
This Warranty is not transferable under any circumstances and will cease if the
Vehicle is sold or is the subject of a total loss insurance claim.
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Refund and Rebate
This Warranty has no surrender value and no refund or rebate will be made under any circumstances.
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Fraud
If a false and/or dishonest statement or claim is made, this Warranty will be
cancelled and no refund or claim settlement will be made.
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Salvage and Disposal
We accept no liability for the responsible disposal of Your Vehicle, any covered Part or
salvage under any event.
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Cancellation
We may cancel this Warranty immediately if Your Vehicle is Written Off, stolen or if
You have failed to carry out the correct servicing or if (The Engine Management Device) is
removed, tampered with, damaged or suffers from any defect due to negligence on Your part or
the part of any Repairer by sending You notice in writing direct to You by Recorded Delivery
to Your last known address.
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Limit on Claims
You are covered against the reasonable repair or replacement costs up to the
Single Claims Limit. If Your Vehicle and any claim is covered by any other
warranty or goodwill settlement We will only pay Our share of the claim (if any).
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General
We are not liable for any statement or representation which contradicts any of the
conditions of this Warranty unless the statement or representation is supported in
writing by the Claims Office.
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Choice of Law
The Parties are free to choose the law applicable to this Warranty. Unless specifically
agreed to the contrary this Warranty shall be subject to English Law.
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A. Any Category 1 Vehicle with an inception mileage above 50,000. Any Category
2 Vehicle with an inception mileage above 100,000. Any Category 3 Vehicle with an
inception mileage above 150,000.
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B. Any serviceable items normally replaced during the manufacturer’s recommended
servicing of the Vehicle or items with a limited life span such as: oils, grease,
fluids, filters, fan and drive belts, batteries, alternators, starter motors, injectors,
heater plugs, sensors, catalysts, exhaust system plus; any other parts listed within the
Vehicle’s manufacturer service manual (unless any such items are authorised within the
costs of a valid claim).
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C. Any Breakdown of Parts which the Claims Office believes is due,
solely or in part, to Wear and Tear.
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D. Parts which may be suffering from Wear and Tear but have not suffered a Breakdown
including such Parts which are reported or recommended for replacement by Your
Repairer during the Vehicle’s routine servicing.
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E. Repairs, alterations or replacement of Parts not authorised by the Claims
Office or a Vehicle which has Parts which have been modified from the
manufacturer’s original specification or any modification to
the (The Engine Management Device) or its installation.
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F. Any Parts which are: corroded, rusted up or Parts which the Claims
Office believes have suffered damage specifically due to: flooding, freezing,
water ingress, melted, lack of or incorrect coolant, lack of or use of incorrect
lubricant, lack of or use of incorrect fuel, blockage, sludge or Parts which are
electrically overloaded due to incorrect use of welding, starting or charging equipment
or Parts damaged due to the inappropriate introduction of foreign objects or debris or
Parts which a qualified engineer appointed by the Claims Office believes have only
suffered damage by being driven-on after the fault was more than likely to have been
apparent to the driver or any oil leak, fuel or fluid leak or any Parts replaced in
pairs (or in greater numbers) when only one Part has failed.
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G. Any claim for Parts which are being (or have been) recalled, modified or
altered in specification to improve any previous design fault by the Vehicle’s
manufacturer or Parts which have well known, common published design faults.
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H. Any Part which has been the subject of a previous validated claim or any
Parts which have suffered damage due to criminal damage, theft or attempted theft,
accident, negligence, misuse, incorrect servicing or any Part not reported at the time
of claim which suffers damage at the hands of Your Repairer during the strip down
or re-build process.
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I. Any parts not specifically listed or described as being included within the
cover or any claim for Parts covered in whole or in part by any other warranty,
guarantee or settlement.
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J. Any claims made against the Warranty before the Warranty
Start Date or after the Warranty has expired.
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K. Any claims made against the Warranty where the person making the claim is not
You named on the Warranty Registration.
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L. Any secondary claims made against this Warranty.
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M. Any loss, damage or failure which a qualified engineer appointed by
the Claims Office believes could or should have been avoided or was
totally or partly caused by a lack of previous routine service and/or
maintenance as recommended by the manufacturer or within the Servicing Handbook.
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N. Any claim, damage or fault which is due to any type of accident or which comes to
light during any such accident repairs or which is negligent or against the law of the
country in which the incident occurred.
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O. The cost of any diagnostic work in excess of one hour and/or the cost of any dismantling
work not associated within the costs of a valid claim.
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P. Any liability for death, bodily injury, consequential loss or damage to other property,
out of pocket expenses or any loss caused directly or indirectly by the claim or event giving
rise to a claim under this Warranty.
DEFINITIONS
Any word or expression to which a specific meaning has been attached will bear
the same meaning throughout this Warranty.
The sudden and unforeseen failure of a covered Part arising from any
permanent mechanical defect directly attributable to the fitment
of (The Engine Management Device), resulting in a sudden stoppage of
the Part’s designed function, necessitating immediate repair or
replacement before the normal operation of the Part can be resumed.
An electronic device installed or fitted by (Tunit (BVS Ltd)) or by its approved installers,
designed to improve power, torque and efficiency, without compromising reliability and fuel economy.
This warranty is only available for customers who have residence in Australia and New Zealand.
All internal mechanical moving parts of the Vehicle’s engine, including the engine
block and cylinder heads, pistons, piston rings, connecting rods, valves, valve seats,
valve guides, tappets, push rods, camshafts, camshaft followers, crankshafts, which form
part of the Vehicle’s original specification.
12 months commencing on the start date specified on the Warranty Application.
Any full-time GST registered business providing a vehicle repair service.
The handbook issued with the Vehicle (as updated) by the manufacturer and which details
the servicing and maintenance requirements for the Vehicle.
Category 1 Vehicles: The Single Claims Limit is $8,000 including GST while Your Vehicle is
within the manufacturer’s warranty period and $1,500 including GST while Your Vehicle is
outside of the manufacturer’s warranty period.
Category 2 Vehicles: The Single Claims Limit is $8,000 including GST while Your Vehicle is
within the manufacturer’s warranty period and $1,500 including GST while Your Vehicle is
outside of the manufacturer’s warranty period.
Category 3 Vehicles: The Single Claims Limit is $4,000 including GST while Your Vehicle is
within the manufacturer’s warranty period and $1,500 including GST while Your Vehicle is
outside of the manufacturer’s warranty period.
A diesel powered motor car or commercial road transport vehicle,
registered within the United Kingdom, as defined by the Vehicle Identification
Number (“VIN”) on the Warranty Registration Form as listed with the following categories:
Category 1 Vehicle: For Vehicles up to 3500 kilograms gross vehicle weight.
Category 2 Vehicle: For Vehicles over 3500 kilograms gross vehicle weight and up to
7500 kilograms gross vehicle weight.
Category 3 Vehicle: For Vehicles over 7500 kilograms gross vehicle weight.
This booklet which contains the terms and conditions of Your Warranty.
The expected gradual reduction or deterioration in operating performance
and/or function of any Part(s) due to the age and/or mileage and/or
usage of the Vehicle and its Parts.
Tunit (BVS Ltd).
Where Your Vehicle is declared as an insurance company total loss category A, B, C or D.
The Vehicle owner named in the Warranty Registration.
Tunit (BVS Ltd) Claims Office is registered under the Data Protection Act. You are the only
person authorised to make representations to Tunit (BVS Ltd) Claims Office about this Warranty.
If You require any other person to enquire on Your behalf including receiving any validated claim
payments Tunit (BVS Ltd) Claims Office will require Your specific prior authorisation in writing.
The data supplied by You will only be used for the purposes of processing this Warranty,
including payments, administration and handling any claim which may arise. We will not sell or
in any way pass over Your personal details to any third party unless required to do so in order to
comply with the terms of any lawfully authorised investigation.
All Warranty documents and all communications with You about this Warranty
will be in easy to understand English. No other language other than English
will be used.
1300 46 45 80 |
